1.Genuine products
Every product sold by the Muse Inc store is new and genuine, from the brand or its authorised distributor in Vietnam, unless the product page says otherwise.
2.Warranty period
The warranty period is the one of the brand or distributor and is written on the product page and on your invoice. It starts on the day you receive the product.
3.How to claim
Bring or send the product with its invoice to the school (rear entrance, 409 Hai Bà Trưng, Ho Chi Minh City) or contact us first by hotline 090 2957 911 or Zalo. We check the product, handle the claim with the brand or distributor, and tell you how long the repair or exchange takes.
4.Faulty on arrival
A product that does not work when it arrives is exchanged for a new one within 7 days of receipt (see the refund and returns policy).
5.Not covered
Damage from drops, liquid, the wrong power supply, lightning or power surges, opening or repair by anyone other than an authorised service, normal wear (cables, pads, faders and knobs worn by use), and products without a readable serial number or invoice.
6.Repairs after the warranty
The school also repairs DJ and audio equipment after the warranty ends; we quote before any work starts (Services → Repairs).
- ( Mặt sau ) 409 Hai Bà Trưng, Phường Xuân Hòa, Ho Chi Minh City
- info@museinc.com.vn
- 090 2957 911 - 0937 793 806